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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
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Manufacturer: McGraw-Hill
Buy The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
 

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Features

ISBN13: 9780071548335
Condition: NEW
Notes: Brand New from Publisher. No Remainder Mark.
 

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Additional The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Information

Discover the secrets of world-class leadership!

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company.

He emerged with the utmost respect

  • Anticipating customers' unexpressed needs and concerns
  • Developing and conducting an unsurpassed training regimen

    Sharing engaging stories from the company's extraordinary success are revealed.

    The New Gold Standard takes you on an exclusive tour behind the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.

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